Privacy Policy
This policy explains what information Yiwu Kaiguang Bag Factory collects when you visit kaibags.com or contact us, how we use it, and the choices you have.
Last Updated: October 10, 2026
Effective Date: October 10, 2026
1. Who We Are
"We", "us" and "our" refer to Yiwu Kaiguang Bag Factory (KG Bag), an OEM/ODM bag manufacturer located at No.D260 Huancheng West Road, Beiyuan Street, Yiwu City, Zhejiang Province, China 322000.
We operate the website kaibags.com (the "Website") and are responsible for the personal information collected through it and through our business communications with you.
This policy applies to visitors of the Website and to business contacts such as procurement managers, brand owners, wholesalers, retailers and e-commerce sellers who send us inquiries or place orders.
2. Information We Collect
2.1 Information You Provide to Us
When you submit an inquiry form, email us, or message us on WhatsApp, we collect the information you choose to share, such as:
- Your name and company name
- Email address and WhatsApp or phone number
- Products you are interested in, quantities and customization requirements
- The content of your messages, and any files you send us (for example logos or design artwork)
2.2 Business and Order Information
If we work together, we also keep the information needed to fulfill orders, such as shipping and billing details, order specifications, sample records and payment records.
2.3 Information Collected Automatically
When you browse the Website, our servers and analytics tools automatically collect technical information, such as your IP address, browser and device type, approximate location derived from your IP address, the pages you visit, how you interact with those pages, and the website that referred you to us.
3. How We Use Your Information
3.1 Purposes
- To reply to your inquiries and send quotations, samples and product information you request
- To manufacture, ship and provide after-sales support for your orders
- To understand how visitors use the Website so we can improve its content and usability
- To measure the effectiveness of our online advertising
- To protect the Website against spam, fraud and security threats
- To comply with legal, tax and accounting obligations
3.2 Legal Basis (EEA and UK Visitors)
We process your information because it is necessary to respond to your request or perform a contract with you, because we have a legitimate interest in operating and improving our business, because the law requires it, or because you have given your consent. Where we rely on consent, you can withdraw it at any time.
Our Key Commitments
We Do Not Sell Your Data
We do not sell, rent or trade your personal information to third parties for their own marketing purposes.
Your Designs Stay Confidential
Logos, artwork, specifications and other materials you share with us are used only to quote, sample and produce your orders. We do not use them for other clients or disclose them without your permission.
You Stay in Control
You can ask us at any time to access, correct or delete your personal information, or to stop sending you product updates.
Simply email emma@kaibags.com and we will respond within 30 days.
6. International Transfers
We are based in China and serve customers worldwide. Your information may be processed in China and in other countries where our service providers operate, which may have data protection laws different from those in your country. When we transfer information, we take reasonable steps to ensure it remains protected as described in this policy.
7. Data Retention
We keep inquiry and business communication records for as long as needed to serve you and maintain our business relationship. Order, invoice and payment records are kept for the period required by applicable tax and accounting laws. When information is no longer needed, we delete or anonymize it.
8. Data Security
The Website uses HTTPS encryption, and we limit access to personal information to staff who need it for their work. No method of transmission or storage is completely secure, but we take reasonable measures to protect your information against loss, misuse and unauthorized access.
9. Your Privacy Rights
9.1 Your Rights
Depending on where you live, including the EEA, the UK and certain US states, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your information
- Object to or restrict certain processing
- Receive a copy of your information in a portable format
- Withdraw consent where processing is based on consent
9.2 How to Exercise Your Rights
Send your request to emma@kaibags.com. We may need to verify your identity before responding. If you are in the EEA or the UK, you also have the right to lodge a complaint with your local data protection authority.
10. Children's Privacy
The Website is intended for business customers and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.
11. Changes to This Policy
We may update this policy from time to time. The "Last Updated" date at the top of this page shows when it was last revised. Significant changes will be highlighted on this page.
12. Contact Us
Privacy Inquiries
Email: emma@kaibags.com
WhatsApp: +86 138 6794 3946
Business Hours: Mon-Fri, 9:00-18:00 CST
Company Address
Yiwu Kaiguang Bag Factory
No.D260 Huancheng West Road, Beiyuan Street
Yiwu City, Zhejiang Province, China 322000
Questions About Your Privacy?
By using the Website or contacting Yiwu Kaiguang Bag Factory, you acknowledge that you have read and understood this Privacy Policy.
To access, correct or delete your information, or for any privacy question:
Contact Us