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Support & Inquiries

Frequently Asked Questions

Everything you need to know about working with us, from customization capabilities to global shipping policies.

01

Customization
Services

Do you support OEM / ODM customization?
Yes, we offer both OEM and ODM services. You can provide your own design specifications and we will manufacture accordingly, or our design team can develop original products based on your requirements. We support logo customization, material selection, internal compartment design, and hardware accessories.
What is the Minimum Order Quantity (MOQ)?
The minimum order quantity for custom orders is 100 pieces. For mixed-style orders, please consult our sales team to discuss specific arrangements.
What logo application methods do you support?
We support embroidery, heat transfer, sublimation printing, and digital printing. For tags, we offer PU/PVC, woven, and metal options to match different brand aesthetics.
What is the lead time for custom production?
Standard custom orders have a production lead time of approximately 20 days, starting from sample and order confirmation. Large-volume or complex orders may require additional time, as specified in the contract.
02

Shipping &
Payment

Which countries and regions do you ship to?
We primarily serve the United States, Europe, the United Kingdom, Malaysia, and South America, and also accept orders from other regions. Please contact us to confirm shipping options and costs for your location.
What payment methods do you accept?
We accept T/T wire transfer, Letter of Credit (L/C), and PayPal. Typically, a 30% deposit is required upon order placement, with the balance settled prior to shipment.
Can you provide FOB / CIF quotations?
Yes. We support both FOB (Yiwu / Shanghai) and CIF trade terms, and can also arrange door-to-door logistics services based on your requirements.
How can I track my shipment?
Once your order has shipped, we will provide a bill of lading number and a tracking link. You can also contact our customer service team at any time for the latest shipping updates.
03

Sample
Policy

Can I request a sample before placing a bulk order?
Absolutely. We strongly recommend that clients confirm samples before placing bulk orders to ensure the product specifications, materials, and workmanship meet expectations.
How are sample costs calculated?
Stock style samples are generally provided free of charge, with shipping costs borne by the client. Custom samples (with logo or special processes) incur a sampling fee, which can be credited toward a subsequent bulk order.
How long does the sampling process take?
Stock samples can be dispatched within 3-5 business days. Custom samples involving special materials or processes typically require 7-10 business days to complete.
Can I request design changes after sample approval?
Yes. If revisions are needed, we will produce a new sample for your approval. Please note that each round of changes may incur additional sampling fees and time. We recommend finalizing all requirements before the initial sample to minimize revisions.
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